Returns & Refunds policy

Returns & Refunds Policy for The Black Wolf

At The Black Wolf, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Return Period

You may return items within 7 days from the date of receipt for a refund or exchange. Items must be unused, in their original condition, and with all tags attached.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unworn, unwashed, and undamaged.

• The item must have all original packaging, labels, and tags attached.

• The item must not be marked as "Final Sale" or "Non-returnable."

3. How to Initiate a Return

To return an item, please follow these steps:

• Contact our customer support team at blackwolfmumbai@gmail.com within 5 days of receiving your order.

• Provide your order number and the item(s) you'd like to return.

• We will send you instructions on how to return the item and a return shipping label if applicable.

4. Return Shipping

Customers are responsible for the cost of return shipping, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely. We cannot guarantee a refund for items lost during return shipping.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 2-3 business days. Please note that depending on your bank, it may take additional time for the refund to appear in your account.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order. Returns are processed for refunds, and exchanges are treated as separate transactions.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards

• Sale or clearance items marked as "Final Sale"

• Underwear, swimwear, or any intimate apparel for hygiene reasons

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund for the damaged product.